Shipping policy

GOALS & DREAMERS

SHIPPING POLICY

Effective Date: 14 August 2026

At Goals & Dreamers, we aim to process and deliver every order as efficiently and securely as possible. Please read this Shipping Policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully received.

Orders are generally processed within 2–5 business days, excluding weekends and UK public holidays.

During product launches, limited drops, promotional periods and periods of exceptionally high demand, processing times may be longer. Where there is a significant delay, we will make reasonable efforts to communicate this to customers.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

2. UK Shipping

We currently ship orders throughout the United Kingdom.

Standard UK Delivery: 2–5 business days after dispatch.

Express UK Delivery: 1–2 business days after dispatch, where available.

Delivery times are estimates and are not guaranteed unless an express service specifically provides a guaranteed delivery timeframe.

Please ensure that the delivery address provided at checkout is accurate and complete. Goals & Dreamers is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.

3. International Shipping

We may offer international delivery to selected countries.

International delivery times vary depending on the destination, courier, customs procedures and other circumstances outside our control.

Estimated international delivery times will be displayed at checkout where available.

International customers are responsible for providing accurate delivery information and complying with any applicable import requirements.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and may be payable by the customer.

Goals & Dreamers does not control customs charges and cannot guarantee whether a particular order will incur additional fees.

Customers are responsible for ensuring that their order complies with the laws and import requirements of their destination country.

5. Tracking

Where a tracked shipping service is selected, tracking information will be provided once the order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the courier.

Goals & Dreamers is not responsible for delays in tracking updates caused by the courier.

6. Delivery Delays

Delivery estimates are provided for guidance and may be affected by circumstances outside our control, including:

Courier delays
Severe weather
Customs processing
Strikes or industrial action
Public holidays
Incorrect delivery information
High-volume periods
Customs or border restrictions
Other unforeseen circumstances

A delivery delay does not automatically mean that an order has been lost.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can investigate with the relevant courier.

7. Lost or Missing Parcels

If tracking shows that a parcel has been delivered but you have not received it, please first check:

Your delivery address
Any safe place instructions
With household members
With neighbours
With the relevant courier

If the parcel still cannot be located, contact Goals & Dreamers as soon as possible.

We may request additional information and/or cooperate with the courier to investigate the delivery.

8. Incorrect Address

Customers are responsible for providing a correct delivery address at checkout.

If an order has not yet been dispatched and you notice an error in your address, contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes will be possible.

If an order has already been dispatched to an incorrect address supplied by the customer, additional shipping costs may apply if the parcel needs to be redirected or reshipped.

9. Failed Delivery & Returned Parcels

If a parcel is returned to Goals & Dreamers because the customer:

Provided an incorrect or incomplete address;
Failed to collect the parcel;
Refused delivery; or
Was unavailable to receive the parcel where collection or redelivery was required,

we may contact the customer to arrange further delivery.

Additional delivery charges may apply.

10. Order Splitting

Where an order contains multiple products, Goals & Dreamers may, at its discretion, dispatch products separately.

If an order is split into multiple shipments, customers will not necessarily incur additional shipping charges unless otherwise stated at checkout.

11. Pre-Orders

Some Goals & Dreamers products may be available on a pre-order basis. Pre-order products are clearly identified on the relevant product page before purchase.

Because pre-order items may be produced, prepared or allocated specifically for the customer, pre-order orders can take up to 3 weeks to be dispatched and delivered.

The 3-week timeframe begins from the date the order is placed, unless a different estimated timeframe is clearly stated on the relevant product page.

Customers purchasing a pre-order product acknowledge that the order may take longer to arrive than standard in-stock products.

If an order contains both in-stock and pre-order products, the order may be shipped together once the pre-order item is ready, unless otherwise stated.

Where there is an unexpected delay that is likely to significantly exceed the stated timeframe, Goals & Dreamers will make reasonable efforts to notify affected customers.

Pre-order availability, estimated timeframes and any applicable delivery information will be displayed on the product page or at checkout before purchase.

12. Limited Drops & High-Demand Releases

During limited releases, launches and high-demand periods, order processing may take longer than our standard processing timeframe.

Purchasing a product during a limited release does not guarantee immediate dispatch.

We will process orders as quickly as reasonably possible while maintaining our quality-control and fulfilment standards.

13. Damaged Parcels

If your parcel arrives visibly damaged, please contact Goals & Dreamers as soon as reasonably possible.

Where appropriate, we may request photographs of the packaging and/or damaged product to assist with investigating the issue with the courier.

14. Responsibility for Delivery

Once an order has been dispatched, delivery is carried out by the selected courier or delivery service.

Goals & Dreamers will make reasonable efforts to assist customers with delivery issues and courier investigations.

However, delivery times may be affected by circumstances outside our reasonable control.

Nothing in this policy limits or excludes any statutory rights that you may have under applicable UK consumer law.

15. Cancellation & Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict any legal rights you may have as a consumer.

Where UK consumer law gives you a right to cancel an eligible online order, return goods or receive a remedy for faulty or misdescribed goods, those rights continue to apply.

For further information, please refer to our Returns & Refund Policy and Terms & Conditions.

16. Contact

For questions regarding shipping, delivery or tracking, please contact:

Goals & Dreamers
Website: goalsandreamers.com
Email: [INSERT OFFICIAL BUSINESS EMAIL]

Please include your order number when contacting us regarding an existing order.