Refund policy

REFUND & EXCHANGE POLICY

At Goals & Dreamers, we want you to love your order. If you need to make an exchange, we’re happy to help wherever possible.

Please take a moment to read our policy below so you know what to expect.

1. Change of Mind

We understand that sometimes you may change your mind after placing an order. However, we do not offer refunds for change-of-mind requests outside of your statutory consumer rights.

If you’ve ordered the wrong size, we can usually help with a size exchange, provided the size you need is available and the item meets our exchange requirements.

2. Size Exchanges

Ordered the wrong size? No problem — in most cases, we can exchange it for another size.

To make sure we can accept your exchange, the item must:

  • Be completely unworn and unused
  • Be in pristine condition
  • Have all original tags attached
  • Be returned in its original packaging where applicable
  • Not have been washed, altered, stained, marked or damaged
  • Be returned within 14 days of delivery

Size exchanges are subject to availability. If your requested size isn’t available, we’ll do our best to help with an alternative solution.

3. Return Shipping

For size exchanges, the customer is responsible for the cost of returning the item to us.

You’ll need to arrange your own return delivery and purchase your own shipping label. We don’t currently provide prepaid return labels for size exchanges or change-of-mind returns.

We recommend using a tracked delivery service and keeping your proof of postage until we’ve received and processed your return.

Once we receive your item and confirm that it meets our exchange requirements, we’ll arrange the exchange for you.

4. Damaged Items

We take pride in the quality of every Goals & Dreamers order. If your item arrives damaged or has a genuine manufacturing fault, please get in touch with us as soon as possible.

Please contact us within 48 hours of delivery, including:

  • Your order number
  • Clear photos of the issue
  • Photos of the packaging where relevant
  • A brief description of what happened

Please don’t wear, wash or alter the item if you believe it arrived damaged.

Once we’ve reviewed the issue, we’ll work with you to find an appropriate solution, which may include a replacement or refund, depending on the circumstances.

5. Damage After Delivery

We’re unable to cover damage caused after delivery through things such as:

  • General wear and tear
  • Accidental damage
  • Incorrect washing or care
  • Improper use
  • Alterations or modifications

Please follow the care instructions provided with your garment to help keep your Goals & Dreamers pieces in the best condition.

6. Sale & Promotional Items

Sale and promotional items are not eligible for refunds for change of mind outside of your statutory consumer rights.

However, size exchanges may still be available, subject to stock availability and the conditions outlined above.

7. Need Help?

If you’re unsure about an exchange or have an issue with your order, please reach out to our customer service team with your order number.

We’re always happy to help where we can.

8. Your Consumer Rights

Nothing in this policy affects or limits any statutory rights you may have under applicable UK consumer protection law.

Where applicable, your legal rights relating to faulty, damaged or misdescribed goods remain unaffected by this policy.

GOALS & DREAMERS

The world is yours.

You can always contact us for any return question at goalsanddreamers@gmail.com.